Returns & Exchanges

Eligibility

Items may be returned or exchanged within 14 days of delivery. To be eligible, items must be unworn, unwashed, undamaged, and returned in original condition with all tags and packaging attached.

We reserve the right to refuse returns in the following situations: items showing signs of wear or use, missing tags or packaging, requests made outside the return window, or excessive and abusive return activity.

Final Sale

The following items are not eligible for return or exchange: earrings and jewelry, innerwear and undergarments, cosmetics and beauty products, sale or discounted items, promotional items, limited-edition or collaboration items, and gift cards. Please review product descriptions carefully before purchasing.

How to Start a Return or Exchange

Email us at hello@ooahan.com with your order number, the item(s) you'd like to return or exchange, and the reason for your request. Once approved, we'll send return instructions.

Return shipping costs are the customer's responsibility unless the item received was incorrect or defective.

Exchanges

Exchanges are subject to availability. If the requested item is unavailable, we may issue store credit or a refund.

Refunds

Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds are processed to the original payment method. Please allow several business days for your bank or card provider to reflect the amount. Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

Contact us within 3 days of delivery at hello@ooahan.com with your order number, photos of the item and packaging, and a brief description of the issue. We'll resolve it as quickly as possible.

Undeliverable Packages

Packages returned due to incorrect shipping information or refused delivery may be subject to additional shipping fees. Original shipping charges are non-refundable.